Support
Remote Check
A clear process for remote machine checks on South African workshop floors, aimed at people who already know the equipment.
What to send for Remote Check
Remote Check covers the information needed when a machine issue is reviewed off site. Good photos, a short fault description, machine details, and any readings or alarms make it easier to assess the problem before parts are ordered or further work is arranged.
Begin with the machine make, model and control, then add a brief note on the fault seen during running or start-up. Clear photos of the headstock, electrical panel, lubrication points and any damaged area help when a lathe, boring machine or valve grinder is being checked from Crown Mines rather than on site.
Include one full machine view before close-up images are taken. A short video of noise, feed behaviour, spindle movement or alarm sequence is often more useful than a long explanation, especially where power supply issues or worn switchgear may be involved.
Useful details before parts ordering
A proper Remote Check record should identify the exact machine, the fault condition and the parts area involved. That may be cross slide backlash, spindle bearing heat, valve seat grinder settings, motor plate data, or a control alarm shown on screen, which reduces guesswork before further work is arranged.
Before sending the contact form, note any readings already taken, such as oil pressure, spindle speed, voltage irregularity or measured play. Add the serial plate, a photo of the tooling fitted, and whether the machine is standing idle or still being used for urgent work.
- Serial plate and model identification
- Photos of worn, broken or loose parts
- Alarm codes, readings and fault history
Checks before parts are picked
Johannesburg dust, interrupted power and older wiring can change how a fault appears during testing. On used machine tools, a sticking contactor, weak coolant pump, blocked lube line or contaminated slideway may look like a larger mechanical problem until the basic checks are documented properly.
Coastal corrosion around terminals and cabinets should be photographed where relevant, especially on equipment that has stood for a period. Inland sites should mention dirt build-up on guides, belts and fans, because that changes running temperature, limit switch behaviour and general condition.
Operated by Astros Marketing (Pty) Ltd from 2 Makro Place, Sunnyrock 1401.
Best photo and video angles
Take images in good light with the machine switched safe before covers are opened. Show the full machine, then the control panel, the problem area, the lubrication system, and any plate or tag carrying machine details so the check is tied to the correct unit.
When a fault appears only during operation, record a short clip that captures the sound, feed direction, tool position and any warning shown at the same moment. Mention the material being machined and the job setup if chatter, poor finish, taper or valve seating accuracy is part of the complaint.
What our Metalworking Machine customers say
Verified Google reviews